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Privacy Policy

Last updated: 27 July 2026

1. Who we are

This Privacy Policy explains how Uz Pro Construction LTD (“we”, “us”, “our” or “the Company”) collects, uses, stores and protects personal information.

Uz Pro Construction LTD provides construction and renovation services, including bathroom renovation, tiling and related building and refurbishment services.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Uz Pro Construction LTD is generally the data controller for the personal information we collect and use in connection with our business and website.

Company name
Uz Pro Construction LTD
Registration no.
15916308
Registered office
167-169 Great Portland Street, London, United Kingdom, W1W 5PF
Trading address
167-169 Great Portland Street, London, United Kingdom, W1W 5PF
Email
contact@uzpro.co.uk
Telephone
+44 7803 090484
Website
www.uzpro.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. What personal information we collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly to us

This may include:

  • Your name;
  • Your telephone number;
  • Your email address;
  • Your property address or project address;
  • Your postcode or general location;
  • Details about your renovation or construction requirements;
  • Information about your preferred budget or project requirements;
  • Photos, videos or documents you voluntarily send to us;
  • Details of communications between you and us;
  • Information provided through website enquiry or quotation forms;
  • Information provided through social media, email, telephone, WhatsApp or other communication channels.

Information relating to quotations and projects

If you become a customer, we may also process:

  • Quotation and estimate information;
  • Contract and project information;
  • Property access and scheduling information;
  • Payment and invoice information;
  • Information necessary to provide our services;
  • Relevant correspondence and records relating to the project;
  • Information required for legal, accounting, insurance or dispute-resolution purposes.

We will try to collect only information that is reasonably necessary for the relevant purpose.

3. How we collect your information

We may collect personal information when you:

  • Submit an enquiry through our website;
  • Request a quotation or consultation;
  • Contact us by telephone;
  • Contact us by email;
  • Contact us through WhatsApp;
  • Contact us through social media;
  • Communicate with us about an existing or potential project;
  • Become a customer;
  • Make a payment or receive an invoice;
  • Interact with our website;
  • Submit information through advertising or lead-generation forms;
  • Provide information to us through a third party acting on your behalf.

We may also receive information from third parties where this is lawful and appropriate, for example from advertising platforms, lead-generation services, professional advisers, insurers, payment providers or other parties involved in a project.

Where we obtain personal information from a source other than you, we will seek to provide appropriate information about the processing where required by law.

4. How we use your personal information

We may use your personal information for the following purposes:

Providing our services

We may use your information to:

  • Respond to enquiries;
  • Contact you about your enquiry;
  • Understand your renovation or construction requirements;
  • Prepare quotations and estimates;
  • Arrange site visits;
  • Schedule and manage projects;
  • Provide construction and renovation services;
  • Communicate with you about your project;
  • Manage payments, invoices and financial administration;
  • Provide customer service and aftercare.

Business administration

We may use your information to:

  • Maintain business records;
  • Manage our customer relationships;
  • Maintain records of communications;
  • Manage complaints and disputes;
  • Obtain professional, legal, accounting or insurance advice;
  • Protect our business and legal rights;
  • Prevent fraud, misuse or unlawful activity;
  • Comply with legal and regulatory obligations.

Website and security

We may use information to:

  • Operate and maintain our website;
  • Improve website performance and functionality;
  • Monitor and protect website security;
  • Detect and prevent malicious activity, fraud and abuse;
  • Diagnose technical problems.

Marketing

Where legally permitted, we may use personal information to send information about our services, offers, promotions and related business updates.

You have the right to object to direct marketing at any time.

You can unsubscribe from marketing emails by using the unsubscribe link included in the relevant email or by contacting us.

For marketing communications by telephone, text message, email or other electronic means, we will comply with applicable data protection and electronic communications laws.

We will not assume that submitting an enquiry automatically gives us unrestricted permission to send you ongoing marketing communications.

5. Our lawful bases for using personal information

We will only process personal information where we have a lawful basis to do so.

Depending on the circumstances, our lawful bases may include:

Contract

We may process information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, this may include preparing a quotation or providing agreed construction services.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Examples may include:

  • Responding to genuine business enquiries;
  • Managing customer relationships;
  • Maintaining business records;
  • Protecting our website and systems;
  • Preventing fraud and misuse;
  • Managing disputes;
  • Improving our services;
  • Conducting appropriate business administration.

Where we rely on legitimate interests, we will consider the impact on your privacy and use information only where appropriate and proportionate.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

This may include obligations relating to:

  • Tax;
  • Accounting;
  • Financial records;
  • Legal claims;
  • Insurance;
  • Regulatory requirements;
  • Court orders or lawful requests from authorities.

Consent

In certain circumstances, we may rely on your consent.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Direct marketing

We may contact existing and potential customers about our services where permitted by applicable law.

Marketing may include:

  • Email;
  • Telephone;
  • Text messages;
  • WhatsApp or similar messaging services;
  • Social media communications;
  • Other lawful marketing channels.

We will not use your personal information for direct marketing in a way that is unlawful.

You have an absolute right to object to direct marketing.

To stop receiving marketing communications, contact us at: contact@uzpro.co.uk

If you receive a marketing message from us, you may also use any unsubscribe or opt-out mechanism provided in that communication.

7. Website forms and lead enquiries

If you submit an enquiry through our website, we may use the information you provide to:

  • Respond to your enquiry;
  • Contact you regarding the requested service;
  • Understand your project requirements;
  • Prepare a quotation or estimate;
  • Arrange a consultation or site visit;
  • Follow up regarding your enquiry where permitted by law.

You should not submit sensitive personal information through a general website enquiry form unless we specifically request it and provide an appropriate method for doing so.

Please ensure that any information you provide is accurate and relates to you or that you are authorised to provide it.

8. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes including:

  • Website functionality;
  • Security;
  • Remembering preferences;
  • Measuring website performance;
  • Understanding how visitors use our website;
  • Advertising and conversion measurement.

Some cookies may be strictly necessary for the operation of the website.

Where required by law, we will request your consent before using non-essential cookies, including certain analytics and advertising cookies.

You may be able to control cookies through our cookie banner, your browser settings or other available privacy controls.

We may use third-party technologies such as analytics, advertising or embedded content services. The exact technologies used may change over time.

A separate Cookie Policy may provide additional information about the specific cookies used on our website.

9. Who we share personal information with

We may share personal information where reasonably necessary and lawful with:

  • Employees and authorised personnel;
  • Subcontractors and project professionals;
  • Suppliers and service providers;
  • Website hosting and technology providers;
  • Email and communication service providers;
  • CRM and customer-management providers;
  • Cloud storage and document-management providers;
  • Payment service providers;
  • Accountants and financial advisers;
  • Solicitors and other professional advisers;
  • Insurers and insurance advisers;
  • IT, cybersecurity and technical support providers;
  • Advertising and analytics providers where applicable;
  • Government bodies, regulators, law-enforcement authorities or courts where legally required.

We do not sell your personal information.

Where we use a third-party service provider to process personal information on our behalf, we will seek to use appropriate contractual and security arrangements where required by law.

10. Google services and cloud systems

We may use third-party services to manage business information, enquiries, documents, spreadsheets, communications or other business administration.

This may include Google services or other cloud-based systems.

Where personal information is processed by a third-party provider, that provider may process information on our behalf or as an independent controller depending on the service and circumstances.

We will take reasonable steps to use reputable service providers and appropriate security measures.

You should review the privacy information of relevant third-party providers where appropriate.

11. WhatsApp and other communication services

If you choose to communicate with us through WhatsApp or another third-party messaging service, your communications may also be subject to that provider's own terms and privacy practices.

We may use information received through these communication channels to respond to enquiries, manage projects, provide customer service and maintain business records.

You should avoid sending unnecessary sensitive personal information through ordinary messaging services.

12. International data transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include the use of:

  • Adequacy regulations or decisions;
  • Appropriate contractual safeguards;
  • Other lawful transfer mechanisms or safeguards recognised by applicable law.

13. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information;
  • Whether you are a prospective customer or existing customer;
  • Whether a contract or project exists;
  • Legal, tax, accounting or insurance requirements;
  • Potential or actual disputes;
  • Our legitimate business requirements.

For example:

  • Enquiry information may be retained for a reasonable period after the enquiry has ended;
  • Customer and project records may be retained for as long as reasonably necessary for business, legal, accounting, insurance and dispute-resolution purposes;
  • Financial records may be retained for periods required by applicable law;
  • Marketing information will be removed or suppressed when you unsubscribe or object, subject to any information we must retain for legal or record-keeping purposes.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

14. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access;
  • Accidental loss;
  • Destruction;
  • Damage;
  • Unlawful processing;
  • Unauthorised disclosure;
  • Other security risks.

Security measures may include appropriate access controls, passwords, account protections, secure service providers and other safeguards appropriate to the nature of the information.

However, no method of transmission or storage is completely secure.

You should also take reasonable steps to protect your own accounts, devices and communications.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps in accordance with our legal obligations.

15. Your data protection rights

Depending on the circumstances, you may have rights under applicable data protection law, including the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information in certain circumstances;
  • Request restriction of processing in certain circumstances;
  • Object to certain processing;
  • Object to direct marketing at any time;
  • Request portability of certain personal information;
  • Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal conditions and exceptions.

To exercise your rights, contact us using the details in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

We aim to respond to valid requests within the time period required by applicable law.

16. Automated decision-making and profiling

We do not currently intend to make decisions about you based solely on automated processing that produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any information required by applicable law.

17. Children's privacy

Our services and website are intended primarily for adults.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information improperly, please contact us.

18. Third-party websites and services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies of third parties before providing them with personal information.

19. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about the ICO and how to make a complaint through the official ICO website.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

We may update it to reflect changes in:

  • Our business;
  • Our website;
  • The information we collect;
  • The services we use;
  • Applicable laws or regulations;
  • Our data processing activities.

The latest version will be published on this page with the relevant “Last updated” date.

21. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how we use your personal information, please contact:

Last updated: 27 July 2026

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